Question 1

What is IN.SHIELD CARE?

Accepted Answer

It’s not insurance, it’s a smart service for smartphone repair that gives you maximum peace of mind.

Question 2

Why IN.SHIELD CARE?

Accepted Answer

With smartphones pricing and repair cost increasing. Huge saving cost and value for money with IN.SHIELD.CARE.

Question 3

What does IN.SHEILD CARE include?

Accepted Answer

One time screen crack repair or 12 months extended warranty*

Question 4

When can I buy the IN.SHIELDCARE plan?

Accepted Answer

Buy with new smartphone at point of sales or within 12 months of manufacturer warranty period.

Question 5

How much do I need to subscribe IN.SHIELD CARE?

Accepted Answer

For $0.20 a day will keep your mobile lifestyle active. Retail price at $148.

Question 6

Is there any service repair fee?

Accepted Answer

No service fee will be charged for each service repair

Question 7

How can I enroll for the service?

Accepted Answer

It's easy! Scan the QR Code and fill up the customer detail and information.

Your device IMEI MUST match the IMEI on our records.

Question 8

Can I terminate IN.SHIELD Care at any time?

Accepted Answer

Yes, there is no minimum contractual period.
No refund upon purchase.

Question 9

How do I know my service is activated?

Accepted Answer

Upon validation, our customer agent will send an email/whatsapp to you on the successful registration/activation.

Question 10

What should I do to make a service repair?

Accepted Answer

You can contact our hotline, 6586-7780 ()or drop-off the smartphone at our appointed service repair collection centres.

Question 11

How will I know the service repair is ready?

Accepted Answer

Once your smartphone is repaired, our care agent will contact you for collection.

Question 12

What is the warranty period after repair?

Accepted Answer

Warranty repair is covered between 1 – 3 months

Question 13

Can I transfer IN.SHIELD CARE ownership?

Accepted Answer

Yes, it is transferable. T&Cs apply.

Question 14

Can I enroll for more than 1 smartphone device?

Accepted Answer

Yes, each device will need a separate IN.SHIELD CARE (one enrollment/activation per IMEI).

Question 15

What should I do if I make an in-warranty exchange?

Accepted Answer

Contact your smartphone manufacturer for support and if a replacement is issued, call our hotline to update the replacement smartphone details.

Question 16

What is the service centres operating hours?

Accepted Answer

Operation hours : Monday – Saturday, 11am – 7pm.
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Close on Sunday and Public Holidays.

FAQs